Frequently Asked Questions

We’ve complied the questions we get asked the most to save you time!


Is there a call out charge?

We do not have a call out charge for any of our services. 

How much are your services?

It is very difficult for us to price without seeing the job. This is why we offer a free call out charge, if you don’t like what we’re offering, you dont need to use us! Easy. 

How long has Horton's been running?

Horton’s was established in 2011 by company director Jason Horton.

Do you only service Maidenhead?

No. Although we are based in Maidenhead, we service all of the local areas and regularly work with clients outside of Maidenhead. 

What is Gas Safe?

Gas safe is the Great Britain and Isle of Mann official register for engineers and operators of neutral gas appliances. Formally known as CORGI, Gas Safe is now the standard that must be adhered to within the industry. It is required by law that anyone working on gas installations and appliances must be on the Gas Safe Register.

Are your engineers Gas Safe?

Yes. All of Horton’s engineers working with gas appliances are fully qualified. 

What type of boiler does my house need?

  •  Bungalow with limited or no roof space – Combi Boiler
  • Home with loft conversion – System Boiler
  • Home with more than two bathrooms – System Boiler
  • Home with low water pressure – System Boiler
  • Home with hot water on demand. No heat up time. – Combi Boiler

What is a combi boiler?

A combi boiler is both a high-efficiency water heater and a central heating boiler in one. 

How Does Horton’s Service Work?

Give us a call

Call us at convenient time and talk to one of our friendly and proffesional team.

Book Appointment

We will book in a time and date to come and look at the work that needs doing free of charge. No call out fee!


We come to your property and give you a 100% transparent quote. 

Contact Us

Ask a question or book an appointment below. 

01628 302044

8 Croxley Rise, Maidenhead SL6 4JF

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